RETURN AND EXCHANGE POLICY (Retail Store and Online)
At myG International, your satisfaction is guaranteed. If you are not satisfied with your purchase, we will accept the return of products within seven (7) days from the date of collection or home delivery. Returns and exchanges are subject to the following terms and conditions:
For Return & Exchange of Products:
Customers can visit any myG International location in Bahrain, call our helpline at +973 35409996 / +973 35409997, email us at [email protected], or contact us via WhatsApp for assistance.
For marketplace products, please refer to the section “Return and Exchange Policy – Marketplace.”
Accessories & Personal Care Items:
Returns are accepted if the product is sealed/packed or has a manufacturing defect upon opening. No returns are accepted if the product is opened and in good working condition.
Hard Goods:
The product must be in the same condition as when received (unopened, with the original packaging, including accessories, user manuals, warranty cards, and brand seals).
For IT and Telecom products, no returns are allowed if the product has already been activated.
Returns and refunds are not applicable for online purchases if the item remains unopened.
For opened items, returns are allowed but a restocking fee will apply.
Customers who request unopened units must sign an acknowledgment releasing myG International from further claims.
The product must be accompanied by the original sales invoice.
Product must be unused and unopened with all original packaging, accessories, manuals, bundled products, and vouchers.
Return and Exchange Not Applicable:
If the packaging is incomplete or the product is damaged/scratched.
For customized/special-order products, cut cables/wires, apparel, personal care, and hygiene products.
If the online activation code is scratched or redeemed.
If the device has an activation/password lock such as Find My iPhone (FMIP), Find My Mobile (FMM), or Find My Device (FMD).
If VAT has been refunded against the invoice.
Restocking Fees:
If packaging is opened and the product is not defective, a restocking fee applies:
Apple products: Minimum 25% or as applicable.
Other brands: Minimum 15% or as applicable.
For major/medium home appliances and large panels, restocking fees apply based on authorized service partner review.
Returns for Major Appliances, Panels, A/V Products:
Return/exchange is based on the authorized service center’s investigation report and approval.
Handling charges apply for returns within 7 days after supplier delivery acceptance.
Dead on Arrival (DOA) / Not Functioning:
Products that are DOA or non-functional as per the manual will be exchanged or returned after verification by myG International or the authorized service center.
This process may take up to four business days.
Important Data Notice:
myG International is not responsible for transferring or recovering data from returned products.
Refunds:
Refunds for credit/debit card purchases will be returned to the same card.
Refunds for gift card/loyalty point purchases will be provided via myG International gift card.
Refunds are processed within 7 to 14 business days post return.
Non-Refundable Charges:
Service, delivery, and installation charges are non-refundable once acknowledged.
Inspection:
Customers must inspect items before signing the Proof of Delivery (POD). Damaged items reported post-signing are ineligible for returns/warranty.
Extended Warranty / Damage Protection:
Returnable if the product is returned within the manufacturer’s warranty. Final decision rests with store management.
RETURN AND EXCHANGE POLICY (Marketplace Products)
For marketplace products, contact +973 35409996 / +973 35409997 or [email protected]. Marketplace items are not returnable/exchangeable in-store.
Marketplace Product Conditions:
Products must be sealed/unopened.
Opened fragrances, cosmetics, apparel, personal care, hygiene, and activation cards are non-returnable.
Consumables/fresh food must be returned within 24 hours. Non-consumables within seven days.
DOA products will be exchanged after seller verification (up to 7 business days).
Inspection:
Items must be inspected before POD signature. Post-signature issues are ineligible for return/warranty.
RETURN AND EXCHANGE POLICY (Open Box/Display Units)
Standard return/exchange/warranty does not apply. Defective items must be returned within 7 days post-verification.
Open box/display units come with 6-month warranty.
Warranty void if tampered/opened/damaged.
Important:
Abuse of return policy (excessive returns, cancellations, or items not in original condition) may result in warnings, restrictions, or account termination by myG International.
Contact Us myG International Block 304 Road, 385 Building 333, Manama, Bahrain Phone: +973 35409996 / +973 35409997 Email: [email protected]
